Do you normally get such messages from your service providers or banks concerning a possible downtime? A scheduled downtime can make more sense anyway, at least you are prepared for what is coming. It still stands out as inconveniencing moments for customers. One of those things you will not want to hear as an entrepreneur is customer dissatisfaction. It can seem a little much easier for a big business to curb but always a tough one for small ones.
Just as said, schedule downtimes are mostly part of the big corporations business. I could remember when one of our local banks went for almost a week in downtime and customers were panicking. The worst part of the scenario was that fake news was flying that maybe it had gone into bankruptcy. You wouldn't want to hear such English when you are banking with them. I had some tangible bucks under their custody anyway and I had zeroed my mind concerning what was going to be the fate of it.
I got to the bank the next day and the feedback was very different; they tried to optimize their system and they had a glitch that will be taking them some time to gradually resolve. transactions were not as smooth as expected and as you should predict, banks will first halt withdrawals, not deposits. It was finally resolved and business went back to normal.
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Ok, the scenario with small business is different. First, the privilege of a downtime is likely to be withheld from you. Customers' idea is that you don't always have that much bulk to go out compliance. For instance, we have scheduled our product and service prices to be affordable by those who know what quality service is. This adjustment is made based on energy (internal and external).
We TRY to study the daily general electricity availability and use it to cut down the prices of our services. At least, our focus is some breathing space for our faithfuls.
Anyway, it also comes at a cost sometimes. Let's consider we have poor electric conditions within the week (reduced expected daily hours or malfunctioning), how do you cope? In such a situation to add on when there is much work load.
First, we are talking of an extra man-power and secondly, you will have to extra-spend on electric usage with a generator. How much is fuel here? It is not something you will want to spend so much on as it can take up an entire profit of the day.
source Balancing business can be very tricky, raise prices too much and customers feel you are overcharging and in the midst of that, you have to target and prioritize quality service. It has been one of those things that brings us downtimes. I know it may not seem too professional but we have to admit ALL I try to pull out is a win-win in-between. During such periods, it is better to let go of quick services.
Quick services will demand some manual activities in-between. The idea is to save up some bucks rather than running your generator the entire time.
I don't always enjoy this period, you have to make assumptions upon assumptions just to keep expenses low. Being an entrepreneur especially in where production or service rendering is both time and energy demanding can be not an easy task.
It has been one of those things I have had to put into considerations. All what makes up our brand is very energy demanding. The way out is to become a big business; here, you can keep that stable generator running at customers expense. Of course they will accept your billings.
To conclude, let me add, till then, we have had to bear some inconveniences, downtime is one of those. It doesn't speak well of a brand anyway but outlookers may not understand how strategic we have to be daily to retain revenue to the company's pause.
Overall spending both internally and externally to keep a business alive in our country is very high. From transportation, to food and supplements to look healthy while working.
How about how much you have to spend on needed items for a better service. Sometimes it even leads to economic waste. Our predominant tactic in the midst of it is to make sure we always deliver quality even when some late delivery dates are in-between. Trust me, bad dates plus bad service will put you out of the market.
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