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I met Johana Andreína in San Cristóbal, a mountain city tucked into the southwestern corner of Venezuela, while we were overseeing the setup of a server room for our branch out there. At the time, she held the role of merchandise promoter, responsible for keeping our display aisles spotless and welcoming for clients. My first impression was of a woman who stood tall and knew exactly what she was doing—her handshake was firm, and her deep green eyes didn’t flinch. She had the classic look of an Andean woman, but behind that beauty was someone with a strong, determined spirit. We barely exchanged words that day, since the encounter happened early in the morning during the daily office meeting, where we handed in reports from the day before and laid out the plan for the day ahead. I had no idea then how far she’d go within the organization.
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When you’re running a business that big, there’s barely time to socialize, and little by little—though it’s not ideal—you end up becoming close with the team members who are always nearby. So, the next few times we crossed paths out there, it was more or less the same routine: I’d travel to check in on some part of the administrative process or to cover for the general manager so they could take a break. What stands out in my memory is the growing respect I felt each time I saw Andreína climbing the ranks of the company: first as a promoter supervisor, then junior sales rep, full sales rep, sales supervisor, and finally sales manager. A powerhouse of a woman who earned every title through grit and professionalism. It was with her—and a few others—that the old Andean wall of machismo began to crack, the one that made street sales feel like a burden for women. She helped prove, in that region, that what a guild says isn’t always how things really are.
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And when did our friendship truly deepen? It was when she was appointed General Manager of our branch in Villa de Cura, a small town in southern Aragua state. She arrived freshly promoted, eager to learn. By then, we were already living in Maracay, just 45 minutes away, and it was our honor to train her. To recount every experience and challenge we went through would take far too many lines, so one story will suffice to show the bond we shared: the training period had ended, and my visits to that branch became less frequent—I’d only see her in person maybe five or six times a month. One morning, I decided to drop by unannounced (something every owner should do from time to time, no matter how competent they believe their team to be). When I walked into her office, she closed the door behind me and collapsed into my arms, crying. I was stunned.
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A true leader, she had never shown us her vulnerable side. And you can imagine the loneliness that comes with leadership when moments like that arise. I’d been through it myself many times, so I comforted her the best I could. From that point on, we grew even closer. Eventually, she resigned and left the country. The external pressures had become too much—operating under those conditions was no longer sustainable for her. Yesterday, I learned she passed away from a cerebral aneurysm in Miami. When you emigrate, not everyone finds success, but she did—through sheer hard work. We saw each other three times over there, and just like back home, she kept rising professionally every time. Few people have earned my admiration. Johana was one of them. And though my soul mourns her departure, I know she’s already begun carving her path in heaven—she was that determined. She leaves behind two children and a heartbroken husband. A young woman who led by example and leaves an enduring legacy in the memory of those of us who knew her and called her a friend. Rest in peace, beautiful.
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