Imagine boarding a flight, excited for your trip, only to hear the airline’s computers are down—again. That’s what happened to Alaska Airlines passengers on October 24, 2025, when a major IT outage grounded flights across the U.S.
This is the second time in four months the airline has faced this issue, and now they’re promising a full review of their systems.The latest glitch hit Alaska Airlines’ booking and check-in systems, leaving travelers stranded at airports from Seattle to Los Angeles. Flights were delayed for hours, and some were canceled. The airline scrambled to fix the problem, which they say started early Friday morning. By evening, most services were back online, but the damage was done—frustrated passengers took to social media to vent.
Just four months ago, in June 2025, a similar outage caused chaos, raising questions about the airline’s tech reliability. Alaska Airlines carries millions of passengers yearly, and trust is everything in the travel industry. These outages aren’t just inconvenient—they cost the airline money and could drive customers to competitors.
The company’s CEO, Ben Minicucci, apologized and said they’re hiring outside experts to dig into the problem. They’re also working with tech partners to prevent future crashes. As frequent flyers, some might wonder if these fixes will come fast enough to keep passengers loyal. The airline industry relies on smooth technology, from booking tickets to boarding planes. When systems fail, it’s not just a headache—it’s a reminder of how much we depend on tech working behind the scenes. Alaska Airlines says they’re committed to getting this right. Let’s hope their next headline is about solutions, not outages.
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