BNB balance calculation for Launchpad bot bibi has joined the chat
Daily Average BNB Balance will include BNB held in Binance Spot Accounts, Margin Accounts, Sub-Accounts, and Binance Saving Products.
Total Daily Average BNB Balance = Daily Average Spot Account Balance + Daily Average Margin Account Balance + Daily Average Sub-accounts Balance + Daily Average Binance Saving Account Balance.
Please refer to below link to get more details about daily BNB balance calculation: https://www.binance.com/en/support/articles/360031505011
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hi, i farget tochect my binance account so i miss the45% staking reward
Please describe your issue in detail.
Chat will end after 60 seconds i actually stake my bnb but the system fail to recongise my subsciption so binance do not give me the bella token and wing token
Please describe your issue in detail.
i actually stake my bnb but the system fail to recongise my subsciption so binance do not give me the bella token and wing token
Please describe your issue in detail.
so i lost one week interest of my bnb holdings
Please describe your issue in detail.
so i lost one week interest of my bnb holdings
Looks like you need further assistance. I will forward your question to the support team. Is that's okay?
Okay Cancel Okay
You are now being transferred to a customer support representative. Please stay online. Queue position 72 i lost one week interest because of you system bug i actually keep my subsciption for 4 months but i cannot get my bella token and my wing token you should give me back my last week bnb interest i subscipt your bnb savings 4 months ago and i keep subscipt it but the system fail to recognise my subsciption and fail to give me my bella token and wing token binance is stealing my bnb interest CS Wes has joined the chat
Good day. welcome to Binance
Hi, this is CS Wes. In order to get a better concept of your question, please allow me a moment to read the Chat record and continue the service. In the meanwhile, may I have the email address of your Binance account?
I am checking with tech team ok
Could you take a screenshot of your saving wallet? jow to do that how to do that
https://www.binance.com/en/my/wallet/account/saving Chat will end after 60 seconds
I have not heard from you for a while, are you still there? wait
yes sir File upload successful
thx can you see
Yes
checking it now
As per checking, you just subscribed to this product today. So the interest is zero
https://www.binance.com/en/my/saving/history/interest
You are able to check the interest history here no,i have subscipt it 4 months ago
Could you check your interest history? i keep subscipting my bnb
I can see you redeemed it today
And purchased it again
Did you do that?
As you redeemed and purchased it again, so the interest will be refreshed to zero. But you did receive the interest accrued yes,i redeem because the system do not give me my bnb interest so i redeem it and subscipt it again to check whether i can see my subsciption shown on the launchlap yes,i redeem because the system do not give me my bnb interest so i redeem it and subscipt it again to check whether i can see my subsciption shown on the launchpad
Could you take a screenshot of it?
i do not receive any interest for my bnb subsciption
Could you take a screenshot of this page?
Actually, i can see you have received the interest every day yes, but only other coin, not bnb i cannot even see my bnb interest
Could you take a screenshot of your interest history?
I will check with tech team for it
Thanks sir File upload successful File upload successful
Thx
Please click interest tab File upload successful
let me check
Please select BNB here
You are able to see it i only receive my bnb interest, not bella token and wing token
One sec
https://www.binance.com/en/my/wallet/history/distribution
Please check it on this page File upload successful
ok
https://www.binance.com/en/my/wallet/history/distribution
Do you check this page?
Not the saving page File upload successful File upload successful
Do you open this page? File upload successful
The screenshot is your saving product page
Not distribution page Chat will end after 60 seconds
I have not heard from you for a while, are you still there? File upload successful
ok File upload successful File upload successful
Yes it is your BNB interest
If you want to check BEL and WING
Just open the link you sent to you but i do not have my bella token and wing token
https://www.binance.com/en/my/wallet/history/distribution
Please
Please open it no, it do not give me
Please take a screenshot of it
I can see you have received it
File upload successful
Did you open my link just sent to you? File upload successful File upload successful
YOu have received it they do not give me enough wing token and bella token
How many coins do you want? please look at it carefully
yes i did look at how many wing token i receive,compare to how many bnb i receive
The amount is not fixed
It depends on the project team
You did receive it
i do not receive any wing token and bella token for mu bnb holdings
no, i do not receive
Your WING is zero?
Have you checked it?
https://www.binance.com/en/my/wallet/account/main the wing token i get is base on my spot wallet, not saving wallet
It will be distributed to your spot wallet directly
Not your saving wallet
It is normal can you see i receive no bella token
I can see your BEL balance is not zero
You have received it no,i have 230 bnb in my savings walet and 2 bnb in my spot wallet they only give me wing token base on my spot wallet bnb balance
https://www.binance.com/en/my/wallet/account/main
Please check your BEL balance here
It is not zero i say again, no
Please take a screenshot i say again, i do not receive any wing token and bella token for my savings wallet bnb balance
You have provided the screenshot which shown you did receive it
For all the BEL and WING airdrop, you will receive it in your spot wallet
Not your saving wallet
It is regular terms you do not listen to me, just continue repeating the same rubblish things
Actually, you have received the BEL and WING from it. You can see your balance. Why did you insist on you did not receive it? File upload successful you do not look carefully at how many wing token i receive
one sec it is not base on my savings wallet bnb balance
checking File upload successful the wing token i receive is base on my spot wallet
checking with tech team you should help me
I have forwarded it to our tech team
They are calculating your holdings now
Please hold on i have 231 bnb in my savings wallet i receive my bnb interest but not bella token and wing token
Yes i see thanks you, you finally understand my problem
Thanks for your understanding.
My pleasure
Please give me a sec
Our tech team is checking your issue. It's going to take some time. We will inform you of the final result by email.
Please check your email later ok
Thanks for your understanding. Chat will end after 60 seconds why i care about my bella token and wing token so much this is because they are the largest component of my bnb interest
Understood it
Please check your email later the bnb interest is only account for 0.12% interest of the total bnb BEL (38.39%) + WING (7.38%) + Flexible Savings(0.12%) 45.91% interest
Yes, i see
It is higher if i cannot take my bella token and wing token, meaning that i almost receive no interest for my savings wallet bnb holdings
Our tech team is checking your account. the bnb token interest is almost nothing when compare to the bella token and wing token interest
Yes, understood it
We will check and provide the reply to you soon Chat will end after 60 seconds Rate me CS Wes service Very unsatisfied Problem solved?
Yes No My service attitude
Good Poor launchpad Very unsatisfied Would you like to recommend Binance to someone? Totally unwilling Especially willing